Before Your Stay

Kasa wants to ensure the safety and security of our guests and residents. To help us do this, and to save you time, we've created a Pre-Arrival Checklist th...

Safety is fundamental to Kasa. Guests are required to submit a valid government ID and a left, center, and right-facing selfie for identity verification and fra...

OccupancyKasa welcomes guests of all ages! Maximum occupancy will vary per property and unit size. Guests younger than two years old do not count toward the tot...

The Virtual Front Desk is your one-stop destination for everything you'll need for your stay. Once you've booked your stay with Kasa, access your itiner...

We are so excited to be hosting you! Our team wants you to have a wonderful time exploring the city that you're staying in. We are working to put together o...

Kasa does not offer luggage storage at most of our properties. If you are a guest staying at Kasa Magnificent Mile in Chiago, please reach out to our team for m...

Occasionally, our guests have reported a "token expired" or "Reservation Not Found" error message when attempting to log in to their Virtual...

Why do I have to pay a damage hold/waiver?When you reserve a stay with Kasa, we require a damage deposit as a form of assurance. This deposit acts as a safeguar...

We are pleased that many of our Kasa locations offer parking during your stay. You will have the opportunity to add your vehicle info while you fill out your Ka...

We're looking forward to hosting you! We have Kasa locations all throughout the country. To find the exact address of your Kasa reservation, please log in t...

How Kasa keeps your personal information safeSafety is fundamental to Kasa. Guests must submit a valid government ID and a selfie to complete their booking. Thi...

At Kasa, we welcome guests from everywhere, and we know that some guests may need a service or support animal when staying with us. We're more than happy to...