During Your Stay

During Your Stay

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Something is broken in my apartment. How can I report a damaged item to be fixed?

We're sorry to hear that you are experiencing an issue in your unit, and will work to get this resolved as soon as possible!The best way for our team to col...

How do I report an emergency issue in my Kasa?

If you experience a maintenance emergency in your Kasa apartment — such as problems with the heat or AC, a water leak, flooding, loss of power, pest conce...

How can I extend my stay?

The easiest way to extend your reservation is through our Virtual Front Desk. Select "Request Extension" at the top of the page, follow the prompts, a...

Does Kasa provide daily housekeeping?

Kasa does not provide daily housekeeping. Your cleaning fee includes the cost of provided household cleaning essentials and the service of your apartment before...

How do I request a late check-out?

We love to accommodate late checkout requests whenever possible. We can begin accepting requests at 6 PM local time the night before departure. To guarantee a l...

Can I mail myself a package?

Unlike traditional hotels, Kasa does not have a staffed front desk, so we are unable to accept any package or mail deliveries. Instead, we recommend that you ha...

Where can I throw my trash out?

Trash disposal rules and disposal location varies by property. You can find details regarding trash disposal inside the Apartment Guide section of your Virtual ...

Can I have food delivered to my Kasa?

Kasa guests are welcome to order food through any food delivery service. For security purposes and to keep our shared community safe, we ask that you never prov...

My Kasa wasn't clean when I arrived!

Kasa takes cleaning issues extremely seriously. Please let us know if you arrive to a dirty unit and we are happy to assist. Our Guest Experience Team can be re...

What kind of coffee maker will be in my Kasa?

Each Kasa is furnished with coffee makers. Since we operate Kasa's all throughout the country, the specific model or type of coffee maker will vary. Typical...

How do I operate the heat or AC in my Kasa?

Each of our Kasa properties are unique and may vary slightly with heating and cooling options. To find information specific to your Kasa, log in to your Virtual...

My WiFi isn't working, what should I do?

If you are experiencing WiFi disruptions or lack of internet service, please follow the basic troubleshooting steps below:Please ensure the modem is powered on....

How do I access the WiFi?

To find your WiFi network and password, please log in to your Virtual Front Desk.After you have logged in, you will need to enter your confirmation code and che...

Why did I receive a noise alert?

The safety and comfort of our guests, partners and neighbors is of the upmost importance to Kasa. In order to help ensure all guests are following our community...

What if someone is parked in my spot?

If another vehicle is parked in your dedicated parking space, please reach out to our Guest Experience Team by text or WhatsApp at 650-451-3444, or emailing us ...

How can I modify my reservation?

We understand that life happens, and we're happy to work with you. To modify dates or other details about your reservation, please contact our Guest Experie...

Can I have visitors during my stay?

Visitors must be accompanied by the Reservation Holder at all times. If you are planning on having any visitors during your stay, you are expected to register y...
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